Main issue: Shopify’s store chat keeps allowing customers to send messages outside set business hours, triggering overnight notifications on office PC and phone. Current setup: Business hours are configured; after-hours the chat displays a “closed” message to customers. Problem detail: Despite the closed notice, customers can still type and submit messages, resulting in continuous alerts when staff are unavailable. Key question: Is there a way to disable chat input or prevent customers from sending messages after-hours? Latest update: The poster indicates the answer appears to be no, with no built-in option identified to block after-hours messages. Status: Unresolved, no workaround or official setting confirmed in the thread.
We use the chat a lot, we have our hours setup, and after-hours it does tell our customers that we are closed, but all night long I hear my office PC and my phone going off because they can still chat with nobody.
Is there a way they cant type to us afterhours?
seems as if the answer is no