So,
My store was just terminated by Shopify.
The problem is that I have unfulfilled orders that I need to fulfill and attend to. I can’t even see them since I can’t view my dashboard. That seems like something Shopify should let people do before the thing is entirely closed.
Talking to risk, they say this is not allowed, so I am confused on what I am supposed to do
Hello @dmc123norr ,
I’m Gina - Product Manager at flareAI. flareAI has helped Shopify stores generating $5 million in sales from Google Search, on autopilot.
If it’s helpful to you, please let me know by giving it a like or marking it as a solution.
The best option is to reach out to the support team and they’ll assist with the issue.
I hope this helps.
Gina
flareAI
Hi there @dmc123norr !
Sorry to hear you’re facing this situation with your store and orders, I understand that this is a position you would rather not be in.
That said, I would have to advise you to direct any queries you have about the status of your store by way of a reply to our escalated email on your existing contact with them.
They would be the only ones who would be able to look at the particulars of your account or field queries on it, though I can let you know their decisions are generally final once reached.
Best of luck in any case!
Hello, I have a lot of friends who have had such an issue and a lot of them had it resolved after reaching out and interacting properly with the Shopify Support team so I suggest you do the same.