Shopify Store Closed for no Reason

Shopify Discussion

Topic summary

A merchant’s Shopify store has been unexpectedly closed for two months without clear explanation. Despite multiple attempts to contact support via live chat, they’ve only received vague “under review” responses with no details about the closure reason or resolution steps.

Business Impact:

  • Pending customer orders cannot be fulfilled
  • Significant funds are locked in the account
  • Customer reputation is being damaged

Merchant’s Position:
The store owner maintains they’ve followed all Shopify policies and terms of service, operating in full compliance.

Requested Actions:

  • Detailed explanation for the store closure
  • Clear documentation or steps needed to resolve the issue
  • Expedited review and account restoration
  • Escalation to higher departments with a specific timeline

The merchant is seeking urgent resolution within 24-48 hours due to the severe operational and financial impact on their business. The discussion remains unresolved with no response from Shopify or other community members yet.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I am writing to express my growing frustration regarding the unexpected closure of my Shopify store for the past two months. Despite my numerous attempts to reach out via live chat, I have only received vague updates stating the issue is “under review,” without any clarity on the reason for the closure or the steps I need to take to resolve the matter.

This prolonged situation is severely impacting my business:

  1. I have numerous customer orders pending fulfillment.
  2. A significant amount of my money is currently held up in the account.
  3. The lack of communication and resolution is damaging my reputation with customers.

I have always adhered to Shopify’s policies and terms of service, and I am confident that my store operates in compliance. Therefore, I kindly request:

  1. A detailed explanation of why my store was closed.
  2. Clear steps or documentation required to resolve this issue promptly.
  3. An expedited review to unlock my account and restore normal operations.

As a loyal Shopify merchant, I hope you understand the gravity of this situation. Please escalate this matter to a higher department if necessary and provide a specific timeline for resolution. My business cannot continue to operate under this uncertainty.

Thank you for your immediate attention to this matter. I look forward to hearing from you within the next 24–48 hours.