Hi Team,
My shopify store has been down for hours due to some changes made by the shopify team and now I can’t make payments. Is there a way to escalate the issue beyond the customer service? From what I’ve seen it may take up to 3 to 5 days for them to resolve the issue which would be devastating for my business.
Hi @pallavi18parwan .
Are you able to clarify your situation further? Just so that we can better understand it and see how we can best proceed from here.
For example, you mentioned that your store has been down due to changes made by the Shopify team - can you explain what changes were made?
Are you also able to login to your Shopify admin, or is it only your storefront that is down?
In saying all of this, if you’ve been in touch with our live support team they are best equipped to help you. We aren’t yet able to authenticate users via the Community Forums, so Shopify staff within the Forums don’t have access to account-specific information. Our support tends to be more generalised, though I’d love to help you as much as I can once I hear back from you regarding more of your situation.