Shopify store glitching on mobile - please help!

Shopify Discussion
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Topic summary

After updating a Shopify store’s desktop design, the mobile and iPad views are glitching. The issues appear when browsing the product range: items near the bottom show white streaks, and tapping them scrolls the page upward as if the link for the product above was selected.

Details:

  • Affected platforms: mobile phones and iPads.
  • Symptoms: visual artifacts (“white streaks”) and incorrect tap targets leading to the wrong product opening.
  • Store URL: https://wagngotreats.com.au/

Suspected cause: mobile optimization/responsive behavior. (Mobile optimization typically involves ensuring layouts, images, and touch targets adapt correctly via CSS/JS for smaller screens.)

Status: no solutions or diagnostics provided yet; the request is for suggestions on how to fix the issue. The discussion is open/ongoing with the root cause and remediation steps still unresolved.

Summarized with AI on February 1. AI used: gpt-5.
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Hey everyone,

We own a small business and have recently updated our shopify store on desktop, which it works and looks fine in. However, when we have visited the store on mobile or our ipads, the site glitches. The glitches are as described: when exploring the product range, some of the products at the bottom have white streaks through them and when clicked, move the page up and it is as if you have clicked the link to the product above.

Does anyone have any suggestions on how to fix this major issue? It seems to be a problem with mobile optimisation, but I’m not sure.

The site is: https://wagngotreats.com.au/

Thank you

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