I had just finished linking my debit card to my Shopify store to purchase domain and my store suddenly went unavailable and inactive. Please Anyone can help me please I intend to start running my store today but everything seems messed up now. Please @Shopify i really need response to this as this store have cost me more to build. Please help me
Okay thank you
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Hi there, @Dannyrusty .
Thanks for reaching out and posting to the Shopify Community.
I understand that you recently connected your debit card to your Shopify store to purchase a domain however, your store went inactive shortly afterwards. I acknowledge that this is not an ideal situation, and I want to assure you that I will provide you with the necessary guidance on the next steps you can take.
To confirm, did you receive any correspondence from Shopify after you tried to connect your payment method? If you’re unable to locate an email from our team, I encourage you to create a support request via the Shopify Help Center so our team can advise accordingly.
Our community forum is not equipped to authenticate accounts or address account-specific inquiries. Therefore, the best course of action would be to submit a support request through the help center.
If you have any non-account-related questions you’d like answered, feel free to share them here! We also have the Shopify Help Center where you can search for topics, Shopify YouTube for informational video tutorials and Shopify Learn to take advantage of the free courses we offer.
I hope this helps.
Thank you Victoria, I have submitted a support ticket and I am waiting to hear from the account team. I am yet to hear from them
Thanks for your reply and advising that you’ve created a support request, @Dannyrusty .
I’d like to assure you that the team handling your request will be reviewing your ticket, and will reach out to you via email to correspond further or if they need any additional information from you.