Shopify store mobile header menu sometimes doesn't respond

Technical Q&A
1

Hi everyone,

I’m having an issue with my Shopify store where the mobile header menu sometimes doesn’t respond to clicks. This issue seems to occur randomly, and I can’t figure out what’s causing it. Here’s what I’ve tried so far:

  1. Checked for JavaScript Errors: Used the browser’s developer tools to look for any JavaScript errors, but didn’t find any.
  2. Reviewed the Theme Code: Inspected the header. liquid and navigation files, but everything seems fine.
  3. Checked for Overlapping Elements: Ensured no elements are overlapping the menu in the CSS.
  4. Updated/Rolled Back Theme: Made sure my theme is up to date and even tried rolling back to a previous version without success.
  5. Disabled Apps and Plugins: Temporarily disabled recent apps and plugins, but the problem persists.
  6. Cleared Cache and Cookies: Cleared the cache and cookies on my mobile browser, but it didn’t help.
  7. Checked Theme Settings: Went through the theme customization settings to ensure the mobile menu is configured correctly.

Despite these steps, the issue continues. Has anyone else experienced a similar problem or have any suggestions on what else I could try? Any help would be greatly appreciated!

Thank you!

2

Hi @denali_s1

Can you share your website so we can take a look?

3

https://ad99ec-eb.myshopify.com/

4

Hi @denali_s1

Thank you for providing your website. I do see several code errors in your console, that might the reason the code doesn’t function as it should be. Those code errors might be blocking the execution. I would suggest to fix those errors first

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