since last few hours i am try to open my store details page with URL https://admin.shopify.com/
but it just return blank page, and I have tried with multiple account but still that portal in not working and only returns blank page
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Same issue here, not one store that works
1 Like
Me too. Don’t know what happening… Shopify only know charge me money , so sad.
Hello,
We thought it was just our devices not connecting to the URL, but I see that it is an internal issue with Shopify. If you have the Shopify Admin app downloaded, you can make some minor changes there until everything is back to normal.
Hi @Sagar22
I see you’re having trouble accessing your Shopify store’s admin portal, and it keeps showing a blank page even after trying multiple accounts. That sounds frustrating, and I totally get why you need a quick fix. Let’s go through a few steps to troubleshoot this issue.
Possible Reasons & Fixes
1-Check Shopify’s Status Page
Sometimes, Shopify might be experiencing downtime or maintenance. You can check their official status page here: https://www.shopifystatus.com/. If there’s an outage, you’ll need to wait until Shopify resolves it.
2-Clear Browser Cache & Cookies
Since you’ve tried multiple accounts, it’s possible that your browser is caching some corrupted data. Try clearing your cache and cookies or open your store in an Incognito/Private Browsing mode to see if it loads.
3-Try a Different Browser or Device
If you’re using Chrome, try switching to Firefox, Edge, or Safari. Also, check if the issue persists on a different device (like your phone or another computer).
4-Disable Browser Extensions
Some ad blockers, VPNs, or browser extensions (like Grammarly or password managers) can interfere with Shopify’s portal. Try disabling them temporarily and refreshing the page.
5-Check Your Internet Connection & Firewall Settings
If you’re on a restricted network (like at work or on a public Wi-Fi), your firewall might be blocking Shopify. Try switching to a different internet connection or mobile hotspot.
6-Try Shopify’s Mobile App
If the web portal isn’t working, download the Shopify mobile app and see if you can access your store from there. If the app works, it’s likely a browser-related issue.
7-Flush Your DNS Cache
If the issue persists, you can flush your DNS cache using the following commands:
For Windows: Open Command Prompt and run:
ipconfig /flushdns
For Mac: Open Terminal and run:
sudo killall -HUP mDNSResponder
8- Check Shopify Support & Report the Issue
If none of these steps work, you may need to reach out to Shopify Support for further assistance. They can check if your account has any backend issues.
Give these steps a try and see if they help. Let me know if you’re still stuck, and I’ll do my best to assist!
Best regards,
Daisy.