Shopify Subscription App Not Showing Any Information?

Shopify Discussion

Topic summary

A user encountered a technical issue with the official Shopify Subscription App where pages failed to load across multiple shops. Specifically:

  • No information displayed when viewing subscription details
  • Contact ID links from order pages were non-functional
  • Screenshots were provided showing the loading failures

The issue was resolved shortly after being reported, with the user confirming the fix without requiring external assistance or troubleshooting steps.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hello,

Anyone else using the official Shopify Subscription App? None of the pages are loading in the app to view details on any of my shops. Also if I click on a contact ID from an order page, nothing loads. Anyone else experiencing this?

Screenshots:

https://cdn.shopify.com/s/files/1/0728/2006/4572/files/2.jpg

https://cdn.shopify.com/s/files/1/0728/2006/4572/files/1.jpg

Thank You.

2

Its Fixed Now. Thank You.