Hi, I’m using Shopify’s native subscription app. I’m experiencing an issue when customers are placing a subscription order, the pick-up-point they choose on the first delivery is often changed to another on the 2nd delivery. Does anyone know how to fix this?
Unfortunately, there is no setting in the Shopify Subscriptions app to fix this right now.
The issue happens because after the first order, subscription renewals are created automatically and Shopify uses the default (usually cheapest) shipping method.
So even if a customer selects a specific pickup point in the first order, that choice is not saved for future orders.
Also, the “Pickup in store” option does not remember the selected location for subscription renewals.
Hi there @longevitysupplements I’ve come across people with this issue before and unfortunately there does not seem to be an option to switch this off. My suggestion would be to check for other subscription apps on the Shopify AppStore like the seal subs subscriptions app.