Ive had my shopify acct for over 2 years with no issues. Sales have been great… today i keep getting messages from different customers (online) stating they are not able to complete their sales. It has happened with 3 customers in the past 2 hours. I have not changed any settings and do not understand why/how this is happening.
Hi, @sharonrut .
Welcome to the Shopify community and thanks for sharing your question here.
At this time, we have not received any reports of checkouts being affected as per our Shopify Store Status page.
I would like our team to look into this account-specific issue as it’s affecting customers from completing their purchases. I encourage you to create a support request through the Shopify Help Center to speak with our team. Our team may need to take a closer look at the payment gateway attempted and the abandoned cart section of your store.
When reaching out please include information on the following:
- Does this issue happen with all products or when selecting specific products?
- Are the affected customers located in the same area?
- Links to abandoned carts where customers were unable to complete purchases.
- Screenshot of error messages customers see at cart/checkout.
Please let us know if you run into any issues accessing the help center.