Shopify Support Contact

Shopify Discussion

Topic summary

A user is experiencing difficulty reaching Shopify’s human support team, encountering only the AI assistant which appears to be malfunctioning.

Suggested Solution:

  • When using the bot chat, explicitly request a “support advisor” or “human” to trigger escalation to a live representative.

Status: The issue remains unresolved, with one workaround provided but no confirmation of its effectiveness.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Is there any actual shopify support these days? All I can seem to get is the AI assistant which seems to not be working!

3 Likes
2

Hi @Reel-Force :waving_hand: when in the bot chat ask for a “support advisor” or “human” that generally gets an escalation.