Shopify Support? What Support. Where can a store owner rpeort an outage?

Shopify Discussion
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Do any of you store owners share the same frustration as me? You can’t login to your admin panel, or there is an outage with POS or other Shopify issue. I can’t find a way to communicate with Shopify. If Shopify still has a toll free support line, I can’t find it. If I click on their support links in the community pages, you are insulted by endless loops that don’t let you communicate directly with any technical staff. What has Shopify turned into?

If I could make a suggestion, when visiting the Shopify Status page, we store owners can’t report an outage. Shopify probably has some internal systems that notify them of outages but how are we store owner’s to know if Shopify is aware of our particular outage? Shopify, please make yourself more transparent on the Server Status Page, disclose what your internal systems are so we have some confidence that you are seeing problems on our behalf. We store owners deserve more information and assistance.

Also, what would be wrong with being allowed to submit feature requests? How does Shopify prioritize their next software developments? App developers allow us to contact them for feature requests, am I missing something here?

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Hello @Grant_Pauls_99 ,

Welcome to Shopify Community!

Shopify offers several support options, including email, live chat, and a community forum where you can ask questions and get help from other store owners and experts. They also have a Help Center with a wide range of articles and tutorials that may be able to help you with common issues.

Visit: https://help.shopify.com/en

Regarding the Shopify Status page, there is a dedicated website where you can Shopify status, updates on any outages or issues with their platform.

Visit: https://www.shopifystatus.com/

As for feature requests, Shopify prioritizes their software developments based on feedback from their users, as well as industry trends and their own product roadmap. It’s important to keep in mind that as a large and complex platform, there may be occasional issues or outages, but Shopify is committed to resolving these as quickly as possible and providing assistance to their users.

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As I stated in a my original post, a direct email address to any shopify support cannot be found. Please supply an email address.

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Hello @Grant_Pauls_99 ,

You can email Shopify Support team from https://help.shopify.com/en/support/topic-select/starting-a-store/contact/email