Shopify Support - Why can't I talk to someone?

Their support used to be great! The best in fact. Now, trash, utter trash! It would sting less if I wasn’t paying the same as I was when they had good support, nope just carved it away and expect us to be ok with paying the same rate. All their adds still advertise that they offer live support. Sucks - I thought they were one of the good ones

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