Shopify Terminated My Account and Locked My Funds!

Shopify Discussion
1

My girlfriend and I run an online store on Shopify, Out of nowhere, we got an email saying our account was terminated because we supposedly violated their Acceptable Use Policy (AUP). We have no idea what we did wrong.

here is what happened:

  • Termination Notice: We got the termination email on 5th June.

  • Document Request: They asked for documents to verify our account on 6th June.

  • Appeal Rejected: Before we even had a chance to send the documents, they rejected our appeal on the same day.

  • No Response: We’ve sent follow-up emails and heard nothing back.

  • Funds Locked: Shopify is holding our funds, and we really need that money.

  • Business Disrupted: Our business is basically at a standstill. We’re losing money and customers are getting annoyed.

  • New Issue: Failed Payout1. Payout Attempt: On 7th June, Shopify sent us an email saying they sent the payout.

    1. Failed Payout: Right after, we got another email saying the payout failed.
    2. Bank’s Response: We contacted our bank, and they said they didn’t receive any payment from Shopify.
2

hello did you guys got your money back

3

unfortunately, no.