My proof of business and identity proof
Topic summary
A Shopify store owner received a termination notice from the Trust & Safety Team citing an Acceptable Use Policy violation, with no specific explanation provided. Initial attempts to contact support through chat were unsuccessful, as representatives stated they couldn’t assist with Trust & Safety matters.
Resolution for Original Poster:
- After submitting an appeal through the link in the termination email, the Trust & Safety Team eventually responded requesting proof of business and identity documents
- Following document submission and review, the store was successfully unblocked
Widespread Similar Issues:
Multiple community members report experiencing identical problems:
- Sudden store terminations without clear explanations
- Lack of response after submitting appeals and requested documentation
- One user provided all requested documents (inventory proof, business address, documents) but was still permanently rejected with a vague “level of risk” explanation
- Several users report days passing without any communication after document submission
Current Status:
The discussion remains open with frustrated users seeking alternatives to Shopify, particularly those running print-on-demand businesses who struggle to provide traditional “proof of business” documentation. Response times from Trust & Safety appear inconsistent, ranging from eventual resolution to complete silence.