Hello Shopify Community, I’m very new to Shopify and approximately six days ago, I received an email from Shopify Trust & Safety Team indicating the termination of my store due to an alleged violation of Shopify’s Acceptable Use Policy (AUP). This came as a surprise since I am confident that I have…

Update: I’ve got an email from the Shopify Trust & Safety Team requesting for necessary documents. I provided the requested information, and after their review my store got unblocked.

Could you please give me your Instagram? And tell me what they asked and how you approached them ?

In the email that indicated the termination of the store, there was also a link where you can send them an appeal. So, I explained my situation, and they replied asking for some documents and proofs.

which documents they asked you?

My proof of business and identity proof

they asked me proof of inventory , business adress and documents. and after one day they said This email is to inform you that after reviewing your information and website we have determined that your business presents a level of risk that we will be unable to support with Shopify. We know this is n…

Dear friend, how long did I wait for a reply after submitting the information? I also encountered the same problem. I haven’t received any email reply yet.

Shopify support team is horrible.

They don’t care they don’t want you here pretty much.

This same thing happened to me today but did they ever say why you were automatically taken down

Shopify terminated my store with no explanation, can't reach out to Shopify Trust & Safety Team

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zakhar15 October 12, 2023, 8:05am 8

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Shopify terminated my store with no explanation, can't reach out to Shopify Trust & Safety Team

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