Shopify terminated my store with no explanation

Shopify Discussion

Topic summary

A user’s Shopify store was terminated three days after creation, citing an Acceptable Use Policy (AUP) violation with no specific explanation provided. The merchant has attempted resolution through:

Actions taken:

  • Submitted appeal forms twice with no response
  • Contacted chat support, who were unable to assist

Key concerns:

  • Domain is now blocked and cannot be reused
  • No clarity on which policy was violated

Community response:
One commenter suggested investigating the violation cause and rebuilding with professional help to avoid similar issues.

Current status:
Another user reported experiencing the identical situation for 12 days without resolution or refund. The issue remains unresolved with no official Shopify response, leaving affected merchants uncertain about next steps or appeal options.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Community,
I build my store 3 days ago and shopify terminate my store without any reason, the termination of my store due to an alleged violation of Shopify’s Acceptable Use Policy (AUP). I filled my form twice but no response from shopify, Tried to contact through chat support but they cant do nothing,

I dont know what to do, my domain also blocked with account, It means I cannot use same domain,

please help me to sort out this matter

2

Hello @Arslan_Alvi I think your best option would be to try deep dive into why your store was taken down and try to rebuild a new one without similar issues, maybe consider getting professional help from store developers and designers on here.

1 Like
3

Hello, were you able to resolve this issue? The same thing happened to me and I haven’t had any answers for 12 days. I don’t know what to do anymore, and I can’t get a refund for the item.