We are Nice Time Glass, a brand new women owned glass gallery and hot shop in Asheville NC. After 3 years of dreaming and planning and building we just celebrated our grand opening. It was everything we hoped for until Wednesday.
I came into work to find out that our entire shopify store had been terminated without notice, Here is the message we received.
We have terminated My Store due to activity that is not, or that we suspect is not, a legitimate commerce practice. This type of activity damages consumer trust and is a violation of Shopify’s Terms of Service As a result, we will no longer host My Store on Shopify and your account has been closed.
No specifics. No warning. No chance to fix anything. Just gone.
We relied 100% on Shopify for both our website and point of sale system.
-All of our customer data and email contacts are not inaccessible
-Our $500 Shopify POS hardware is useless
-We cant fulfill outstanding online orders - Ruining customer relations
-All of our funds are frozen with shopify
-We cant take sales in store
We’ve submitted an appeal — but there’s no timeline for a response.
On top of it all, our city is still recovering from Hurricane Helene, and we were just beginning to get local attention and traction. Now, we have nothing to show for it because Shopify took everything away.
We are a tiny team. A small, women-owned business. Artists trying to bring something beautiful and lasting to our community. And now we’re left in the dark, with no answers and no way to operate.
Please help us share this. Shopify — if you’re listening — we need your help. We deserve transparency, communication, and a chance to fix this.