Hi!
I’m seeking support with a shopify theme store refund. The shopify theme creators said that any request of this nature is something that only Shopify’s billing team can deal with. Can someone please support us with reaching the correct contact to support with a refund.
Hi, @Gracias-Madre .
Thank you for reaching out!
Is your theme a third-party theme or a Shopify developed theme?
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hi Emily! 
I really appreciate your support. We bought the theme in the shopify theme store. I contacted the creators when the theme wasn’t working and shared with them that we had to purchase a new theme and are not using the theme created by them on our launch day! I followed up with them and they have agreed to refund the theme. They requested that we contact a shopify agent to state that they have approved a refund and to CC head of support Mitch into the email: mitch@fluorescent.co
Our store iS for a physical product: a card game you play with your Mom.
Our shopify store website: WWW.GRACIASMADRECITA.COM
Here is the email thread:
Here is our biil:
Please let us know if there’s anything else we may provide.
With gratitide,
Mayra
Hi, @Gracias-Madre .
Thank you for that information!
You will need to contact our Support Team, as we do not have access to your account through our Community Forum. They will be able to help you with this.
Take care,
