I’m facing a challenge with uploading a theme to a website I’m currently working on. Here’s the situation: I’ve uploaded the theme files, created a branch, and connected it to Shopify. However, the upload process seems to be stuck and never completes. It just keeps loading indefinitely.
I’d greatly appreciate any guidance or suggestions on how to resolve this issue. Is there a known solution or troubleshooting steps I can follow to address this extended upload problem?
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you receiving the same loading error when installing any Shopify theme into your shop?
To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:
Clear your Cache and Cookies.
Access the shop in an Incognito Tab.
Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
Try Another Device.
Confirm the Shopify Mobile App is up to date.
Try Restarting your device.
Make sure your device is Up To Date.
If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. As we don’t have access to any account information through the Community, it will allow for our support team to take a closer look and ensure it gets resolved as quickly as possible.
