Shopify to busy integration

Technical Q&A
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Topic summary

Issue: Location data fails to sync from Shopify to Busy software. The store owner created a custom app and shared credentials; Busy’s technical team encounters an error when fetching location data from the server.

Proposed guidance included:

  • Verify API credentials and app permissions.
  • Confirm correct Shopify API endpoint and version.
  • Test API connectivity.
  • Example provided for Locations API request:
    GET /admin/api/2023-01/locations.json with X-Shopify-Access-Token header.
  • Consider contacting Shopify Support.

The original poster reported the suggestions were not helpful; no specific error details or logs were shared. The thread has no confirmed fix.

Unanswered/needed to proceed:

  • The exact error message and HTTP status.
  • The precise endpoint and API version being called by Busy.
  • Confirmation of required permissions and whether the token works for other endpoints.
  • Any network/firewall constraints.

Attachments: A code snippet with the example API call is central. Status: unresolved/ongoing.

Summarized with AI on December 20. AI used: gpt-5.
1

i am facing error on location sync with busy software i create an app and share my credentials to busy software technical team when they try to sync the data from shopify they facing error when getting location data from server need help how i fix this issue

2

Hope following will help you

  • Verify API Credentials and Permissions
  • Confirm correct API endpoints and versioning
  • Test API Connectivity
    Example API Request for Locations
GET /admin/api/2023-01/locations.json
Host: your-store.myshopify.com
X-Shopify-Access-Token: your-access-token
  • Connect with Shopify support
3

its not helpfull for me thanks for your suggestion