Shopify to facebook- says I have a shop already

Topic summary

A user is encountering an error when attempting to connect their Shopify store to a Facebook business page.

The error message states that the Facebook page already has a shop associated with it.

However, when the user accesses Commerce Manager on Facebook, they find no existing shop linked to the page.

This creates a blocking issue where Facebook claims a shop exists but doesn’t display one, preventing the Shopify integration from proceeding. The user is seeking help to resolve this conflict and successfully link their Shopify store.

Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.

Hi, I am trying to link my shopify store to facebook. When I try to log into the facebook business page I want to connect to, it says " this page already has a shop, go to commerce manager "

However once I am there there is nothing to let me link shopify?

It just loops back to say, this page already has a shop?