I Created my Shopify store in January 2024 i was using free trial of 3 months then i deactivated the store then yesterday it’s the 6th month and out of nowhere shopify charged the fee from my bank account.
I want to refund the fees. What is the procedure?
Hi @Kk36 !
Since this is a billing issue, you will need to directly reach out to Shopify support team so, they can further check your billing history and process your subscription refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.