Shopify Trust & Safety team have sent me an email threatening to terminate my store.

Shopify Discussion

Topic summary

Main issue: Shopify’s Trust & Safety team asked for “authorized reseller verification” for football jerseys, listing the rightsholder as “football jerseys,” which the seller finds unclear. The seller emailed the team three times without response and fears store termination.

Recent developments:

  • Shopify support extended the deadline to Oct 14, but advised they cannot assist with Trust & Safety beyond telling the seller to reply to the email. A screenshot of the email was shared.

Guidance from community:

  • Provide supplier invoices and/or letters of authorization from the brands or authorized distributors proving resale rights. One member reports their store was restored ~24 hours after submitting such documents.
  • Note that certain branded jerseys may not be legally resellable unless second-hand, depending on brand policies.

Seller’s next steps:

  • Contact suppliers to obtain authorization documents and submit them to Trust & Safety.

Status: Ongoing. Key uncertainties remain about the exact rightsholder and required documentation. Outcome depends on Trust & Safety’s review of the supplied proofs before the Oct 14 deadline.

Summarized with AI on December 17. AI used: gpt-5.
3
  1. Nothing, but I just wasn’t sure that the Shopify team was asking for that, as they just stated that the rightsholder was “Football jerseys”. I’ll contact suppliers now and take your word for it and hopefully I can keep my store.
  2. They just tell me they can’t help with the trust and safety team and they advise me to directly reply to the email.

Thanks for taking the time to reply :slightly_smiling_face: