SHOPIFY Uncaught (in promise) Error: GraphQL error: Access denied for orders field

Retired Boards Appdev Authentication

Topic summary

A developer encounters “Access denied for orders field” errors when querying orders via GraphQL in a Shopify public app, despite having configured the necessary scopes including read_orders, read_all_orders, and write_orders.

Key Details:

  • The error occurs inconsistently—only affecting some merchants, not all installations
  • For failing merchants, preceding API calls for products and collections also fail with “Access denied” messages
  • Scope verification queries show all required scopes appear properly granted
  • The app has been approved for read_all_orders access

Troubleshooting Attempts:

  • Updated shopify.app.toml configuration file
  • Verified scopes using AppInstallation GraphQL query
  • Attempted re-authentication and redeployment

Current Status:

  • One user discovered that read_all_orders requires a special access request through Shopify Partner Support
  • The issue remains unresolved while awaiting approval from Shopify Partner Support
  • Shopify support suggested re-authenticating shops after scope changes and using the authorization code grant flow to update granted scopes
Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
4

Hello @ShopifyDevSup I try everything bit I can’t deploy it because my app do not have access for read_all_orders. At the end I figured out that for this you need to request access for read orders. I am waiting for access from Shopify partner support so that I can see is it working or not. But thank you for your answer.