Shopify using the wrong ISO code for a province in my country

Technical Q&A

Topic summary

A Shopify user identified an incorrect ISO province code in webhook payloads for KwaZulu-Natal, South Africa. The system currently uses “NL” instead of the correct “KZN” code, which was officially updated in 2020 according to ISO standards.

Current Status:

  • Issue has been logged with Shopify Support but no progress reported
  • User seeking escalation path to development team

Suggested Actions:

  • Reply to existing support ticket requesting escalation to technical team
  • Post in API/Webhooks section of Shopify Community Forums
  • Contact Shopify Partner Support (if applicable)
  • Reach out to @ShopifyDevs on X/Twitter
  • Submit through Shopify’s bug reporting channels

The discussion remains open with no resolution yet. Community members noted that Shopify developers monitor the forums, which may help surface the issue.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Shopify is using the wrong ISO code for a province in my country on webhook payloads.

Does anyone know who I can contact about this issue? The ISO code was changed in 2020. I have logged it with support but nothing seems to be happening.

Specifically, Shopify currently uses “NL” for the webhook payload province code for KwaZulu-Natal in South Africa, when it should be “KZN”.

Anybody know how to escalate this to their dev team?

ISO codes for South Africa: https://www.iso.org/obp/ui/#iso:code:3166:ZA

2

Hey there Aidan @Aidan_ZA Bringing it here for a start is good, Shopify devs regularly look through here so hopefully someone picks this up.

3

Hello @Aidan_ZA ,

Since you’ve already logged this with Shopify Support and haven’t seen progress, you might need to escalate it further. Here are a few steps to try:

  1. Reply to your existing support ticket and ask for an update. If possible, request it to be escalated to their technical team.
  2. Post in the Shopify Community Forums under the API/Webhooks section—sometimes Shopify staff or experienced developers can help push issues forward.
  3. Reach out via Shopify’s Partner Support (if you’re a Shopify Partner) as they might have better access to technical teams.
  4. Tweet @ShopifyDevs on X (Twitter)—they’re responsive to developer-related issues.
  5. Submit a report via Shopify’s Bug Bounty or API issue tracker (if available).

It’s frustrating when these changes aren’t updated, but persistence is key! Hope this helps.

Best,
Tracy from Kudosi Reviews