Shopify Verification issue

Shopify Discussion

Topic summary

  • Main issue: Adding a password to a Shopify store triggers a verification loop.
  • Behavior: After entering the 6‑digit verification PIN and seeing “Verification complete,” the system immediately prompts for the same verification again, blocking progress to the next step.
  • Context: The verification involves a 6‑digit PIN during the password setup process.
  • Impact: The user cannot enable password protection due to the repeated verification cycle.
  • Scope/Inquiry: The poster asks if others are encountering the same problem, suggesting it may be broader than a single account.
  • Status: No solutions, workarounds, or confirmations from others are provided.
  • Outcome: Unresolved; key open questions include whether this is an account-specific issue or a platform-wide verification bug and how to bypass or fix the loop.
Summarized with AI on February 4. AI used: gpt-5.
1

Hi guys, I am trying to add a password to my store but the Shopify verification code keeps looping in circles, and I fail to go to the next page and constantly have to verify. Anyone facing this issue?

Like 6 digit pin is keyed in. Verification complete → Then I need to verify again the same thing.

2

There’s a difference between a store password (to protect against unwanted visitors to storefront) and the Shopify Account security settings… Which one are you trying to accomplish? Store Password or Account Password?

3

Hey Maximus, I am trying to add an account password. Because transfer of ownership for stores needs account password

5

Hi Emily.

I tried incognito.

I tried browser cache and cookies cleared.

I tryied using a desktop too.

7

Anyways. I spoke to Shopify support about this. They kind of brush it off and said they will handle the migration for me directly which is quite strange…

1 Like
9

Hi @yangtsuproject ,

Scope your css to only the collection pages by adding the following before all your selectors: .collection-template. Target only .collection-hero__description, .collection__description, and .collection-meta__description within that container. Remove the global .rte rules. This retains the fade effect for collection descriptions and does not interfere with homepage or footer text, keeping sitewide styling intact.

10

Is the verification done? I also need help with same thing

11

Hi there @Karbee2 have you gotten in touch with Shopify support as well yet? You should if you haven’t