Shopify storefront onywatch.com.tr suddenly stopped loading on Android devices; the owner tested six phones with no success. Desktop access was also likely affected despite cache clearing, incognito mode, different browsers, and networks. The issue appeared after adding new products, but removing them did not help.
A community member could access the site and suggested an intermittent DNS issue. DNS (Domain Name System) translates domain names to IP addresses; problems can cause regional or device-specific outages.
The store operates in Turkey and targets Turkish visitors. Shortly after, iOS access also stopped working, suggesting a broader availability problem rather than a single-device issue.
Final update: the problem was resolved by an unspecified party (“they”), with no root cause disclosed.
Status: Resolved. Cause unconfirmed; DNS was a community hypothesis. No action items or preventive steps were shared, and there are no unanswered questions beyond the unknown cause.
Hello. Our webpage is www.onywatch.com.tr
2 days ago, it suddenly stopped opennşng on Android devices. I checked it 6 different phones. No chance. And also, on computer, it is most probably not working. Erase cache, incognito mode. Install different browsers, different network. not working on android, it probably happened when i put new products, however, even i deleted these ones still not working. Shopify not answer me. Anyone has any idea?
Thanks
Iskender
Works fine on my devices. Could be DNS issue (intermitent)?
I really dont know. So many possibilities. We are in turkey. And this website is for turkey. As of now, also ios stopped working.
Hello Tim, thank you, They solve the problem. But it gave me so much headpain