My Struggle to Recover 9.5K Since January 2024…
Hello Shopify Community,
My name is Ahmed, and today, I want to share my frustrating experience with Shopify in the hope that it might reach the right ears and prevent others from going through the same ordeal. It’s not easy for me to write this, but I believe transparency is essential in a community like ours.
The Beginning of the Nightmare
Back in January 2024, I decided to close my Shopify store. I had successfully run the store for some time, and when it came time to wind things down, I expected the process to be straightforward. However, I couldn’t have been more wrong. Since January 1st, Shopify has been holding onto 9.5K EUR of my money. Initially, I was told that I would receive the funds on May 6th. Though this was far from ideal, I accepted the wait.
But then, May 6th came and went. I was informed that the payout had been delayed until September 3rd. As frustrating as it was, I tried to remain patient. I understand that delays can happen, but this felt excessive. After all, we’re talking about money that belongs to me—money that I earned through my hard work.
Radio Silence from Shopify’s Credit Risk Team
September 3rd has now passed, and I’m left with nothing but silence. Over the past week, I have reached out to Shopify’s Credit Risk team four times. Each time, I’ve been met with a resounding void. No responses, no updates, just complete silence.
It’s baffling to me how a company like Shopify, which prides itself on empowering entrepreneurs, can treat one of its own this way. How is it acceptable to ignore someone who is merely trying to get the money they are owed?
My Previous Battle with Stripe
Unfortunately, this isn’t the first time I’ve had to deal with a situation like this. Last year, I had to take legal action against Stripe to recover 45K EUR they had frozen. After months of back and forth, I eventually won the case and got my money. I had hoped that my experience with Shopify would be different, but it’s starting to feel eerily similar.
What’s Next?
I’m writing this post not just out of frustration but also as a warning to others in the community. If you’re thinking of closing your store or if you’re already facing similar issues, know that you’re not alone.
Shopify, if you’re reading this, all I want is what’s rightfully mine. I’ve been patient, I’ve followed all the rules, and I’ve tried to resolve this through the proper channels. But if I continue to be ignored, I’ll be left with no choice but to take legal action once again.
Closing Thoughts
I love the entrepreneurial spirit that Shopify promotes. It’s why I chose this platform in the first place. But the way this situation has been handled is unacceptable. I hope this post encourages Shopify to take immediate action, not just for me, but for anyone else who might be going through a similar ordeal.
To my fellow entrep
reneurs, stay vigilant and don’t be afraid to speak up when things go wrong. We all deserve better.
Thank you for taking the time to read my story. Let’s hope that this post sparks some much-needed change.
Best regards,
Ahmed
P.S.
This store didnt have a SINGLE chargeback. Yet, somehow it was classified “high-risk”?