Shopify won't process the payment for me to select a plan and open a store

Shopify Discussion
,

Topic summary

Issue: A user cannot complete payment to start a Shopify plan. After entering credit card details and clicking “Subscribe,” the checkout stalls with a continuous spinning wheel and never confirms the purchase. An attached screenshot shows the stuck state on the subscription page.

Proposed troubleshooting steps:

  • Clear browser cache/cookies or try a different browser.
  • Verify card details and that the card supports international transactions.
  • Try an alternative card or payment method.
  • If the problem continues, contact Shopify Support for direct assistance.

Status: Unresolved. No confirmation that any step has fixed the issue yet. Key next action is to try browser/card changes and escalate to Shopify Support if the payment still won’t process.

Summarized with AI on December 14. AI used: gpt-5.
1

I’m trying to purchase a plan in order to open my store, however when I click “subscribe” after entering my credit card details I just get a spinning wheel and the payment is never completed.

WestwardDreams_0-1731993827500.png
WestwardDreams_0-1731993827500.png666×249 6.63 KB

2

If your payment isn’t completing, try these steps:

  1. Clear your browser cache or switch browsers.
  2. Double-check your card details and ensure it supports international transactions.
  3. Try a different card or payment method.

If the issue persists, contact Shopify Support for assistance.