Shopify wont verify ID?

Technical Q&A

Topic summary

A user is unable to complete Shopify’s ID verification process despite submitting two valid forms of identification. The system repeatedly rejects the documents as invalid.

Key Issues:

  • Payouts are scheduled to begin after a 7-day waiting period
  • Verification failures are blocking access to funds needed for shipping orders
  • Multiple contact attempts with Shopify support have been unsuccessful
  • Case has been “escalated” but no follow-up communication received

Troubleshooting Attempts:

  • Tried different devices (phone, laptop)
  • Used incognito browser mode
  • Changed address information
  • Submitted multiple valid IDs

Current Status:
The issue remains unresolved. The user is seeking community assistance as the verification block is creating significant operational problems for their business, particularly affecting their ability to fulfill and ship customer orders.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

my payouts are supposed to start tomorrow after the “7 day wait” period. i have tried 2 different, valid ID’s and it keeps saying couldnt be verified and to try again with valid id. THEY ARE VALID!! shopify support has “escalated” my case but i havent received an email from anyone. i have contacted shopify numerous times to help and they dont care. this is a major inconvenience as this is how i can afford to ship my orders. they are causing major issues for mt business. help!!!

ive tried phone, incognito browser, laptop, changing address, EVERYTHING.

1 Like
2

I understand your frustration since your case is already escalated, it’s now with Shopify’s verification team. They’re the only ones who can finalize ID approval, so keep an eye on your email (including spam). You’ve done everything right it’s just pending review.

3

Wil you like more information about that

4

i dont want more “ information “ i WANT this to be resolved. ive been waiting for 4 days already. this is ridiculous. if this isnt fixed by today I am contacting my lawyer and going ahead with legal action. you guys arent doing your job and youre ruining my business reputation and functionality. there are easy fixes to this and you dont care to help.

6

No one here can help you with your account status, payouts, billing, payments, or anything else that would require an actual Shopify employee. Everyone here is either a merchant like you or a developer with coding or app knowledge.