Clicking on “Accept” on Cookie consent banner fails – after clicking on it the banner remains where it is for 5 secs, then disappears but does not actually set the consent – it will then re-appear on the next page. The error is “Uncaught (in promise) TypeError: Failed to fetch” and it seems to be t…

I have uninstalled and reinstalled it but this has not resolved it. I am raising it with Support now

Raised to Shopify - they are reviewing further. Last contact I had was that there had been some changes to Customer Data Consent processing which ay have affected the apps performance. Waiting for further feedback. Will keep you posted

Thanks, I also raised this with them and they said are investigating and come back to me in a couple of hours (this was an hour or so ago)

Got an update from Shopify support: said they are working on it but don’t have a timeline when this will get fixed

At least they are working on it, thanks for the update

No new reply from Shopify yet. But I think they fixed the issue. I see it working correctly and without errors now

Shopify's "Privacy and Compliance" app "Accept" button is broken

Shopify Apps

OhhDeerTom December 13, 2023, 3:04pm 8

Yeah same here, just tested on a few different browsers and seems correct now

1 Like

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Shopify's "Privacy and Compliance" app "Accept" button is broken

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