show all rates on shipping and delivery page doesn't show all rates

Payments + Shipping & Fulfilment

Topic summary

A user is experiencing a technical issue when attempting to modify existing shipping rates. The problem occurs on the shipping and delivery settings page:

The Issue:

  • Clicking “show all rates” fails to display rates beyond the first 5
  • Only the “add rate” button appears instead of the full list
  • The user has more than 5 rates per market and needs to edit existing rates, not add new ones

Troubleshooting Attempted:

  • Tested on both Firefox and Google Chrome browsers
  • Using Windows 10 PC
  • Issue persists across different browsers

Status: The problem remains unresolved, and the user is seeking assistance to access and modify their current shipping rates.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

I am trying to update my shipping charges and when I press show all rates to show more than the first 5, it doesn’t show any more, just comes up with the add rate button. I don’t want to add rates, I just want to change the current rates (and I have more than 5 per market).

I tried both firefox and google chrome and I run a PC using windows 10.

Thanks for any help.