Hello, why shopify dont show avaible price of variable product. I want use GMC but when they see that my product have other price than it showed bellow they simple put me on “Missleading etc.” account. Next problem is about omnibus and price from 30 days - i know i can buy apps for that, but i think shopify must integrate that.
Topic summary
Main issue: Catalog cards show a discounted price for a variant that is out of stock, not the first available variant’s price. This creates a price mismatch for Google Merchant Center (GMC, Google’s product listings platform) and raises EU Omnibus compliance concerns (showing the correct/lowest price from the last 30 days when discounts apply).
Details:
- Example provided: a product displays 1,599€ (discounted) but only the 17.5A battery variant is available, making the shown price misleading for GMC.
- Merchant asks for native Shopify handling for “first available price” and automated 30‑day price display per Omnibus.
Shopify responses:
- Staff acknowledge the display looks incorrect but cannot troubleshoot accounts/themes in the forum; they direct the merchant to authenticated Help Center live chat for support.
Merchant actions/status:
- Helpdesk AI suggested hiring a developer to modify the theme.
- Merchant contacted the theme authors; they advised hiring a programmer, calling the case unique.
- Merchant notes other themes/shops handle this correctly and is considering switching themes and leaving a low rating.
Outcome: No resolution yet; awaiting theme developer feedback or escalation via Shopify live support.
Hey, @ImartPL
Happy to look into your inquiry regarding Google and product variants. Do you mind sharing some additional context/screenshots of the error you are encountering?
For example:
https://ecobike-shop.de/search?q=even&options%5Bprefix%5D=last
You see that it show price after discount: 1599 euro, but it isn’t avaible for now, becouse we have only 17,5A akku. That is missleading for google merchant center. After that we can’t add auto price 30 day before promotion when we use discount - Omnibus UE
@ImartPL That does look strange. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via Community at this time, we’d be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.
If there is anything else I can help you with, please let me know.
Hi, I try use helpdesk AI and it told me to search for a programmer for change template… Now i wrote for template authors to look for it. If they told me that is Shopify problem i use helpdesk with real person.
Hi @ImartPL
I understand that your theme developers have referred you back to Shopify. If that is the case then you will want to connect with our live chat support team in our Help Center for further support with this issue. This is not something we can troubleshoot through our community forums. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “contact support” to get started.
Sorry, I used the wrong tenses. I used helpdesk and artificial intelligence advised me to hire a programmer to do it, then I wrote to the developers of the template and now I am waiting for a response. Only when they send me back to shopify I will try to talk to a live person 
I try write to theme authors. I only get that - hire programmer it is unique…
But when i check other templates or shops it work flawlessly. I need buy another theme, and give last author low grade for it and comment to beware of it…