Single Product Variant's Add to Cart not Working

Technical Q&A
1

Hello,

Here is my shop preview: https://h68aolshzbslf7g8-34023538733.shopifypreview.com , more specifically on this page: https://wick-barley.myshopify.com/admin/themes/120573231149/editor?previewPath=%2Fproducts%2Fthanks-a-bunch-thank-you-card the add to cart button is not working for the ‘Blank’ variant. It works for all other products and the ‘custom message’ variant on the same page.

Any help would be GREATLY appreciated.

Thank you!

Julie

2

Hii @JulieD

if you give me your store access so I can help you.

Thank You.

3

@Zworthkey Thank you so so much! Here is the collaborator code: 1955

Is this the best way to give access? I am unsure.

Thanks!

4

@Zworthkey I figured out the issue- I am requiring customers to fill out text boxes that only show up when they select the ‘custom message’ option (using js). These text boxes do not appear for the ‘blank’ variant so customers cannot add the product to card since they are not filling out these invisible required fields.

Is there a way to make those fields required only when a customer picks ‘custom message’ as a variant?

Thank you!!!

5

Kindly Share your Store url and password. so i will check it out.