Sir I have selected the plan of 20 rs for 3 months But I got the request of 5000 rs

Shopify Discussion

Topic summary

Issue: A merchant chose a 20 rs plan for 3 months but received a billing request of 5000 rs, indicating a large discrepancy.

Context: An image (screenshot) was shared and is central to understanding the billing details shown.

Guidance provided: Check the active subscription plan and review billing invoices for any additional charges, such as app charges (fees from installed third‑party apps beyond the base plan).

Next steps suggested:

  • Verify the current plan in account settings.
  • Open recent invoices to identify line items and any app-related fees.
  • Compare the expected plan cost vs. total billed amount.

Status: No resolution yet. The thread awaits confirmation of invoice details to determine whether the 5000 rs relates to extra charges or a plan mismatch.

Summarized with AI on January 23. AI used: gpt-5.
1

Screenshot_2023-07-30-13-03-17-35_944a2809ea1b4cda6ef12d1db9048ed3.jpg
Screenshot_2023-07-30-13-03-17-35_944a2809ea1b4cda6ef12d1db9048ed3.jpg1080×2400 126 KB

2

@RajuKhare , hope you are doing well.

first of all, check your subscription plan and then Check your billing invoices to see if there might be any additional charges that you were not aware of like app charges.