Hi there a shopify store reporting to sell trade marked goods has sent me an obviously fake good. I need to find out their business address to return the item. They do not provide this address on their site and are trying to extort me for a return shipping fee. I’d like to send the good by my own provider for cheaper.
please can you help me locate their business address that is necessary to meet Shopify ToS?
Thank you for reaching out and bringing this to our attention.
Due to legal and privacy reasons, we’re unable to divulge information about any stores hosted on Shopify. However, if you believe that a store has violated Shopify’s Terms of Service or Acceptable Use Policy, then you can report the store and we’d be happy to review the store.
If you have any other questions on this topic, then don’t hesitate to let us know.
I ordered from dreams (the smart swim trainer) on 5/24/2024. I received a confirmation and my credit card was charged. I tried looking today, 6/5/2024, to check the status of my order. The link to my order doesn’t work and the link to their website doesn’t work. I would think that Shopify would want to shut this store down. I did try emailing them but have not gotten a reply yet.
I did yesterday. Totally NOT the items i ordered. I ordered airless smart swim trainers. One green, one pink. Free canopies with both. I got 2 blow up floaties. Both multi-colored. No canopies. Size XL. These are for my newborn granddaughter. When I ordered, I didn’t have to specify size. I am going to email them and try to get a refund.