Did you receive your items? I am in the same situation.
Topic summary
A buyer reports receiving an obviously counterfeit, trademarked product from a Shopify store and seeks the store’s business address to return it, noting the seller is demanding a high return shipping fee and does not list an address. They also notified the IP (intellectual property) owner.
Shopify support states they cannot disclose store information for legal/privacy reasons but advises reporting suspected violations of Shopify’s ToS (Terms of Service) and AUP (Acceptable Use Policy) for review.
Multiple customers share recent updates: orders placed with confirmations, but as of early June 2024 the order tracking links and the store website no longer work, and emails to the seller get no response.
One customer received items that do not match the order (two generic blow-up floaties, wrong size, no canopies) instead of “airless smart swim trainers,” and plans to seek a refund.
Another customer filed a credit card dispute and was refunded, expressing concern about their card information.
Current status: No method provided to locate the store’s return address. Actions suggested/undertaken include reporting the store to Shopify, emailing the seller, and initiating credit card disputes. The issue remains unresolved and ongoing.