Sizing & Design Issues With Kickflip App For Customising Products

Store Design
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Topic summary

Layout problem on product pages using Kickflip’s “mczr” template: the product info section doesn’t scale, causing a double scrollbar. The theme’s Template controls aren’t available in the editor, and Kickflip’s Q&A-style option fields limit where descriptions or additional info can be placed (merchant wants content below the customizer). Screenshots show the double scrollbar and missing template controls.

Latest update from Kickflip: they’re working on a Shopify Online Store 2.0 integration, which will allow adding blocks via the new Theme Editor (sections/blocks everywhere). No timeline provided.

Interim support: Kickflip offers hands-on help to configure the customizer template and requests contacting them via the Intercom widget in the Kickflip dashboard.

Outcome/status:

  • Action item: merchant will contact Kickflip support directly.
  • Thread unresolved; awaiting direct assistance and future 2.0 integration.

Open questions:

  • Immediate workaround within current app/theme to eliminate the double scrollbar and enable additional content placement.
  • ETA for the 2.0 theme integration.
Summarized with AI on January 20. AI used: gpt-5.
1

Hi everyone, I’m having some trouble with the layout of the product page template “mczr” which the Kickflip app uses to let customers customise a product with images or text before adding it to the cart.

The main section of product information is not scaling to allow all information to be displayed, and is therefore creating a double scroll bar when viewing these products on the site. I can’t find any settings within the Kickflip app to change this and the “Template” section of the product listing is not showing up in the theme editor.

Screenshot 2023-08-31 100835.jpg
Screenshot 2023-08-31 100835.jpg1920×1080 180 KB

Screenshot 2023-08-31 100941.jpg
Screenshot 2023-08-31 100941.jpg1920×1080 154 KB

Ideally I would like to put the product description and some other sections of information under the customiser for customers to read, but Kickflip only give you space to write within their “questions” or “answers” framework for selecting product options. I think this is what’s creating the double scroll bar issue.

Does anyone have any ideas for how to add sections or change the settings to fix these issues?

Any help would be greatly appreciated.

Mark

2

Hi Mark! I’m Simon from the Kickflip ‑ Customize Products app team.

We’re working on our integration to the Shopify 2.0 themes, so you will be able to add block using the new Shopify Theme Editor.

In the meantime, I’ll be happy to help you set up your customizer template to enhance your custom products purchasing experience.

Please use the Intercom icon at the bottom-right of your Kickflip Dashboard to start a conversation so we can get in touch.

Thanks!

1 Like
3

Thank you Simon, I’ll get in touch now.