Skrill gateway blocked by Shopify

Payments + Shipping & Fulfilment

Topic summary

Skrill’s payment gateway integration has been blocked by Shopify, preventing merchants from using the service.

Current Situation:

  • The Skrill development team received reports from merchants that their payment app is no longer accessible on Shopify
  • Screenshots indicate the gateway has been blocked at the platform level

Skrill’s Request:

  • Seeking clarification on why the block occurred
  • Asking what requirements or compliance standards they failed to meet
  • Looking for guidance on steps needed to restore the integration

The issue appears to affect multiple merchants and requires Shopify’s response to resolve. The discussion remains open pending official explanation of the blocking and remediation requirements.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi guys,

As we’re part of the team developed Skrill app for Shopify, we got the following message by one of the merchants and we really saw that something has been blocked from your end. Could you elaborate more about that and tell us what exactly we forget to do in order to be up to date with your most recent requirements expected from you.

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Skrill_1-1738073354963.png1920×1003 89.9 KB

Best Regards,
Skrill Team

1 Like