Enabling Order Confirmation Emails in Native Languages (Shopify Plus)
Hi Shopify Plus Team,
Our client base operates in various regions, and a significant challenge we’re facing is the inability to send order confirmation emails in their native languages by default within Shopify Plus. This language barrier creates confusion and hinders the customer experience.
We understand Shopify offers limited native language support for emails. However, we’d like to inquire:
Are there any workarounds or custom development solutions to enable native language order confirmations for Shopify Plus merchants?
Is there a roadmap for introducing broader native language support for email templates within Shopify Plus in the future?
Many of our clients are experiencing issues due to this limitation. Having native language support for order confirmations would significantly improve the customer experience and cater to a wider audience.
We’d greatly appreciate any insights or suggestions the community may have on this matter.
Thanks,
SLASHCART - Store Build & Migration Expert
Yes, this is possible to handle, at least in most cases, using Shopify’s native language setup.
You can add and publish the required languages under Settings > Languages, then use Translate & Adapt to translate the notification templates. For order confirmation emails, go to Settings > Notifications > Order confirmation and use the Localize option to add the translated versions.
Shopify should then send the notification in the language the customer used when placing the order, as long as that language is published and the email template translation exists.
If you need more advanced logic, like different email content by market, customer type, or custom API-created orders, then a custom app or an email platform like Klaviyo/Omnisend may be needed. But I would first test Shopify’s native language + notification localization setup before going fully custom.
Hey @SLASHCARTS .
Hi! This is doable natively now. Add and publish your languages under Settings and Languages, then go to Settings, then go to Notifications than Order confirmation, and use the Localize option to add translated versions. Shopify sends the email in the language the customer used at checkout, as long as that language is published and the template’s translated. Translate & Adapt handles this.
If you need more advanced logic, different content by market, customer type, or custom orders, that’s when custom dev or a tool like Klaviyo comes in. But worth testing the native setup first since it covers most cases now.
Hi @SectionKit @Subhan_Tariq
Many thanks for your reply. I have posted this back in 2024. Yes it’s been resolved.