Hi! Please help! There’s a black background on my slideshow whenever my site loads. There is no black background selected anywhere in the slideshow settings or individual slideshow photo. See photos below. Any help is SO appreciated!
Topic summary
A user reports a black background appearing on their slideshow when their site initially loads, despite no black background being configured in the slideshow settings or individual images. Screenshots demonstrate the issue occurring during page load.
Key Details:
- Theme: Aurora
- Issue: Temporary black background flash on slideshow during site loading
- Store URL provided: babybliss.co
Current Status:
- A community member requested store access to investigate
- Aurora theme team representative directed the user to submit a support ticket through their official form
- Issue remains unresolved and under investigation
Thank you for reaching out to the Shopify community. I’d be glad to assist you. Could you kindly share your store URL and password (if it’s password-protected) so I can review it and provide you with an update?
Hi! Ann from Aurora team here. You might want to contact our support team by filling in this form: https://getsitecontrol.getform.com/l15wd
Our team will look into the issue.