Hi all - sometime ago now I stopped getting authentication codes via SMS on my phone. I am having my user name and password authenticated and being shown the form where it confirms a 6-digit code has been sent but it never arrives. I read the same issue reported before.
I’ve spent a considerable amount of time today with support who are escalating it. We have literally done everything you can think of including restarting the phone, testing connectivity, clearing caches, re-installing the app and trying a logon via Safari on the iOS device. None of those things affect the delivery of SMS messages when I clearly have a working phone that is receiving SMS message from other contacts using other carriers. I note on my phone that I historically get Shopify SMS authentication codes from the same phone number that I receive codes for ‘Shop’ (i.e. consumer Shopify app), Shopify admin, Mailchimp (that I no longer use) and OpenTable. I concluded that Shopify are using a SMS delivery provider and that provider probably has an issue delivering to EE in the UK.
Is anyone else seeing this - especially admin users in the UK using EE?
The only thing I can think of is that I’ve updated to iOS 18 recently. But saying that, again, SMS message are being delivered.
Thanks in advance