SMS In Out Contact us Page Requirements

Shopify Discussion
1

Hello all,

I am looking for any help on what to do about a TF number company telling me I must have a very specific Opt-in and Opt-out options on my contact us page for SMS texting. I am trying to get approval with clear language, however they are telling me I must have checkboxes for each option with specific language.

This seems a little intrusive to me as this requires either app work or coding work, of which I am not sure of costs or options. Shopify CS gave me some ops to look at - however I am wondering if anyone else has had these issues as I am really getting a hard time on this. This is the example they continue to send me - even though my application is pending.

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They sent me an e-mail that said they know for a fact it will be declined without this exact type of info. By the way - a CS rep for the company told me it is not their job to deny a submission - so he told me to ignore the e-mail from their CS support team and let’s wait to see what happens.

They are claiming this all changed on October of this year. That the FCC is trying to force a consistent method for this. Anyone else confused?

2

Hi @BestManCaveEver Yes you need to add the checkbox as now it is important to take consent from customer before sending them messages, also the same relies for email and Whatsapp messages if you are using any of these services.

Yes you can add the checkbox with the help of code and here is the base code for the same:

You have to add the code inside the contact us Form so that there will be a consent from the customer once they submit the form.

Hopefully it will help you. If yes then Please don’t forget hit Like and Mark it as solution!

Best Regards

Sahil