SNS Pending

Shopify Discussion

Topic summary

Domain shows “SNS pending” for over three days despite attempts to reconnect and adjust domain settings. A respondent attributes this status to a Simple Notification Service (SNS) configuration issue, which impacts transactional email notifications like order confirmations and shipping updates.

Suggested actions:

  • Check DNS: ensure DNS records—especially MX—correctly point to Shopify’s mail servers; confirm the DNS provider allows Shopify to send emails on your behalf.
  • Review Shopify admin: verify the domain is connected and DNS records are validated; confirm sender email address and domain in email settings.
  • If unresolved, contact Shopify Support for direct troubleshooting.

Emphasis is on validating both DNS and email configurations before escalation. No resolution was confirmed; the issue remains open.

Summarized with AI on December 15. AI used: gpt-5.
1

Hi, I have been facing an issue. My domain shows SNS pending, and it’s been more than three days. Could you please resolve the issue? I have tried changing the domain setting, connecting again, etc., but nothing works.

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

When a domain shows “SNS Pending” on Shopify, it typically indicates a problem with the Simple Notification Service (SNS) configuration. This service is crucial for delivering important notifications, such as order confirmations and shipping updates.

Troubleshooting Steps:

  1. Check DNS Settings:

    • DNS Records: Ensure that the DNS records for your domain (particularly the MX record) are correctly pointing to Shopify’s mail servers.
    • DNS Provider: Verify that your DNS provider is configured to allow Shopify to send emails on your behalf.

  2. Review Shopify Settings:

    • Domain Settings: Double-check the domain settings in your Shopify admin to ensure that the domain is connected correctly and the DNS records are verified.
    • Email Settings: Verify that your email settings are configured correctly, including the sender email address and domain.

  3. Contact Shopify Support:

    • If you’ve tried the above steps and the issue persists, reach out to Shopify’s support team directly. They can provide more specific guidance and troubleshoot the problem.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly