So frustrated with money disappearing and no one can tell me where it is going

Accounting & Taxes

Topic summary

Issue: Two unexplained recurring bank debits despite only seeing a $39/month Shopify subscription in admin. The charges are labeled Billing authnet gateway ACH corp debit and Mthly fees bankcard ACH corp debit; bank’s fraud department can’t identify the source.

Interpretation: These likely relate to credit card processing fees, potentially via Authorize.net (a payment gateway). ACH refers to Automated Clearing House, i.e., bank transfers, which fits how processors withdraw fees.

Context with Shopify: Shopify often deducts its own processing fees from payouts, so deposits won’t match gross sales, and detailed fee reporting can be hard to find. If a third-party gateway (like Authorize.net) is used, Shopify still charges a per-transaction fee in addition to the gateway’s fees.

Recommendations: Check whether Authorize.net or another processor is connected and request detailed fee reports from them. Consider a third-party integration to post transactions into the accounting system for clearer reconciliation across Shopify, PayPal, and other services.

Status: Unresolved; awaiting identification from the payment processor.

Summarized with AI on January 8. AI used: gpt-5.
1

I have two recurring charges coming out of my bank account that no one can tell me what they are. I’ve been to my bank, and even the fraud dept can’t tell me what they are.

Looking in my Shopify admin, all I can see are my subscription payments of $39 per month, and of course I can see that on my bank statement.

The mystery charges are:

“Billing authnet gateway ACH corp debit”

“Mthly fees bankcard ACH corp debit”

My bank fraud dept does not know where these are coming from, so I wondered if they were my credit card processing fees from Shopify, but I don’t see anything under billing other than my $39 per month subscription.

The new Shopify support bot is 100% useless – I’ve tried to get some help from it but it just keeps asking me if I have a store yet.

If you have any idea what I’m looking at on my bank statement, any help would be appreciated!

2

Those do look like credit card charges. Do you run credit card charges though Authorize.net? If you are using a company like Authorize.net, you should be able to contact them and get reports on fees. Shopify tends to hide the fees for credit card transactions in their reports. You’ll notice that the amounts being deposited into your account don’t match the amounts collected during the sales. Shopify deducts their fees but it’s hard to find good reports on those deductions. If you are using a third party for credit card transactions, Shopify still charges you a per transaction fee.

Depending on your volume you may want to look into a third party for having your transactions posted into your accounting system. It can make a huge difference in knowing that you are booking correctly. We use a company for that and we are able to reconcile against Shopify, Paypal, and several other services and we know if we are missing any deposits. It allows us to reconcile with confidence. If you decide that you want to go that way, let me know and I will put you in contact with the right people.