We do all that tech support tells us to do: clear cache / cookies, try different browser / switch to a different network connection. Nothing works except temporarily. We are paying for a service which isn’t reliably showing pictures of our products! This means we are losing money!!! Who can help?
Topic summary
A merchant is experiencing persistent issues with product images appearing broken on their Shopify store, despite following standard troubleshooting steps:
Problem Details:
- Product images fail to display reliably
- Standard fixes (clearing cache/cookies, switching browsers, changing network connections) only provide temporary relief
- Issue is causing potential revenue loss
Response:
- If this is a server-side problem, only Shopify Support can resolve it
- Third-party developers can assist with theme customization or app-related debugging issues
Status: The issue remains unresolved and requires escalation to Shopify Support for server-level investigation.
Hi @nycsubwayline if it is server specific problem no external party can help you must go through shopify support.
Contact me for services for theme issues due to customizations, or apps, etc and you need debugging services.
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.