I am quite confused here. I have an USA company, which I operate from my home in Europe. I intend to use POD service for my online store and to sell mainly in USA. The problem is that the payment providers need only USA company with USA bank account, or if you note that your bank account is in another country they want you to provide a company in the same country. So…it turns out that if I don’t live in the USA or have an US-based bank account, my USA company is not helpful at all for selling products to this market? Or if there is any other way, please share, because I am totally lost.
Topic summary
A user with a US-registered company operating from Europe is struggling to set up payment providers for a POD store targeting US customers. Payment processors require the bank account country to match the company location, creating a mismatch.
Key clarification provided:
- Shopify’s location settings (Store details and Payments) should reflect where the business is operated from, not where products are sold to
- US customers can still be served by creating a shipping zone for the United States
- The business location and payment provider should both be set to the European country of operation
Related concern:
Another user with a US company and bank account but living in South America asks whether they’ll face platform restrictions, citing previous issues with Etsy blocking their store due to tax compliance limitations for their operating country—despite having US business credentials.
Hi!
It sounds like you’re setting your location as the United States when setting up your payment provider, is that correct? Your location in the Shopify admin under Settings > Store details as well as the location for your payment provider should be where you are operating the business from, not where you are selling to.
You can sell to customers in the United States using a US print on demand service by ensuring that you have a shipping zone for US customers so they can checkout.
Hi Sophia,
Thank you for your answer. Do you mean the location in the Billing information? Because this is the only option I find in the Settings > Store details.
Yes, that’s correct. Both the Store details and Payments should be set up based on where you’re operating the business from.
Hello Sophia!
I live in South America but have a US-based company and US bank account. Do you think I’ll run into any problems with the platform? I tried Etsy before but they didn’t allow me to set up a store because they don’t ‘support payment options for the country I am in’. Even though I have a us compnay and bank account. I believe it was due to tax purposes, they didn’t have the infrastructure to support tax compliance for people trying to sell from my country.