Hello!
I post news via my store’s blog to drive traffic to our store. Unfortunately, when people try clicking on the link on social media (Instagram & Linkinbio and Facebook), they either get an error message or the screen perpetually loads.
Further clarity: we haven’t used any kind of special sharing button. We’re manually copying & pasting the URL to our Linkinbio and IG stories.
Has anyone else encountered this issue? If so, what did you do to resolve it?
Hi, @storeguy1775 !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that your customers are having issues viewing your store’s blog when you link the page through your social media. It’s possible that these links were mistakenly blocked by some specific Internet Service Providers or by the social platforms themselves. When sharing a link on Social Media, I always suggest using Linkpop. Doing so allows you to create an online landing page for your business, that you can customize with shoppable product links and links to all your online content. You can set it up and connect it to your store by following this page here.
Let me know how that goes!
Thanks Mac but that’s not going to work. The links themselves, beyond linkinbio, have stopped working. What can I do to fix it?
Hi again, @storeguy1775 !
Thanks for following up.
It sounds like the issues are stemming from the link itself. I’d love to gather more information about this. Can you share the individual links here, as well as any error messages or relevant screenshots?
We could also take a closer look at your account here. For that, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Talk soon!
Hi Mac,
I’d love to but unfortunately Shopify doesn’t allow me to upload JPGs on here. All I can tell you is there is an error message coming from the store saying “something went wrong!” upon page load.
I’m taking this to live chat.
Hi again, @storeguy1775 !
I’m sorry to hear that you weren’t able to upload your screenshot. Can you try copying and pasting the image directly to this text field? You can also share it as a .zip file if you are still having issues.
It’s possible that there is an issue with your domain, or that your blog link has been changed. Feel free to update this thread with any updates regarding your situation as others who may be in a similar situation will benefit as well!
Thanks again!